Support
We're here to help. Reach out or browse our FAQ below.
Contact us
We respond within 48 hours on business days.
Frequently asked questions
How do I connect a supported network?
From the 'Connect networks' screen, pick a provider (Infinity EV, Sha7en, IKARUS, ELSEWEDY Plug, Mega Plug, Taqa Volt, or Electra) and enter the credentials you use in that provider's app. All data is encrypted before storage.
What if Mashi can't find a fallback station?
If no station is available within battery range, we send an alert. You can: (1) wait at the busy station, (2) lower your target charge to reach a farther station, or (3) divert to the nearest available off-route station.
Can I pay inside the app?
Mashi does not process payments. To top up your wallet, we redirect you to the provider's official payment gateway.
Which vehicles are supported?
Any EV with a CCS2 or TYPE_2 connector (the standards used in Egypt). We support BYD, Tesla, Hyundai, Kia, MG, Volvo, and more.
Does it work offline?
Your trip plan is cached on your device before departure, so navigation continues even if the network drops. Live station status updates require connectivity.
How do I delete my account?
From Settings > Account > Delete account. Or email privacy@mashi.world for full deletion.